Legal

Privacy Policy

Effective and last updated: July 19, 2026

This Privacy Policy explains how Max Power Lead Solutions LLC (“Max Power Leads,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit our website, request a trial, communicate with us, or use services we provide.

When we process personal information on behalf of an HVAC business or another customer, that business may control how the information is used. Its privacy policy may also apply to your interaction.

1. Information We Collect

MAX POWER LEAD SOLUTIONS LLC may collect the following information:

• Name;
• Email address;
• Phone number;
• Business or company information;
• Information submitted through website forms;
• SMS and communication preferences;
• Customer support communications;
• Website usage information;
• IP address;
• Browser and device information; and
• Cookies and analytics information.

Information You Provide

We may also collect service interests, workflow details, account or onboarding information, and other information you choose to provide.

Service and communication information

Depending on the services used and applicable permissions, we may process call metadata, call recordings or transcripts, SMS and email content, customer inquiry details, scheduling information, lead status, routing activity, and communication preferences. Recording and transcription features should only be used where legally permitted and with any required notice or consent.

Information collected automatically

We and our service providers may collect website usage information, IP address, browser and device information, referring pages, pages viewed, timestamps, general location derived from IP address, cookies, analytics data, and similar technical or interaction information.

2. How We Use Your Information

We may use personal information to:

• Respond to inquiries;
• Process free trial requests;
• Provide and support services;
• Schedule appointments;
• Send service-related communications;
• Send marketing or promotional messages only when separately consented to;
• Improve our website and services;
• Maintain security;
• Comply with legal obligations; and
• Create aggregated or de-identified information that does not reasonably identify an individual.

3. How we share information

We may share personal information with vendors and service providers that help us operate the website and services, such as communications, telephone, hosting, analytics, scheduling, CRM, support, and security providers. We may also share information:

• With the Max Power Leads customer on whose behalf a communication workflow operates;
• At your direction or with your consent;
• To comply with law or a valid legal process;
• To protect rights, safety, property, and service integrity; or
• In connection with a merger, financing, acquisition, reorganization, or sale of all or part of a business, subject to appropriate safeguards.

We do not sell personal information for money. We do not share personal information with third parties for their own independent marketing except where you direct us or provide consent.

4. SMS Opt-In and Consent

Users may choose to opt in to receive SMS messages from MAX POWER LEAD SOLUTIONS LLC through an optional, unchecked SMS consent checkbox on our website forms. SMS consent is not required to submit the general website form and is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe and HELP for assistance.

Please review our SMS Terms.

5. Mobile Information Sharing

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Opting out of one messaging program does not automatically opt you out of a different company’s messaging program. If you receive messages on behalf of one of our business customers, follow the instructions in those messages or contact that business.

6. Cookies and Tracking Technologies

Our website may use cookies, analytics, IP address information, browser and device data, and similar technologies to understand website usage and improve the website and services. You can control cookies through your browser settings, although blocking some technologies may affect website functionality.

7. Data Security

MAX POWER LEAD SOLUTIONS LLC uses reasonable administrative, technical, and organizational safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your Rights and Choices

• You may reply STOP to opt out of SMS messages.
• You may reply HELP for SMS assistance.
• You may unsubscribe from marketing email using the unsubscribe link in the email.
• You may request access, correction, or deletion of certain personal information where applicable.

Operational or transactional communications may continue where permitted and necessary. Depending on where you live, you may also have a right to appeal a decision concerning a privacy request. To make a request, email us using the contact information below. We may need to verify your identity and may retain information where permitted or required by law.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain business and legal records, resolve disputes, enforce agreements, and meet legal obligations. Retention periods vary based on the type of information and the context in which it was collected.

10. Children’s Privacy

Our website and services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through this website.

11. Third-Party Services and Links

Our website or services may connect to third-party tools, integrations, or websites. Their privacy practices are governed by their own policies, not this Privacy Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the effective date. Material changes may also be communicated through other reasonable means.

13. Contact Information

For privacy questions or requests, contact: